FAQ

Right at the Ogden Point Cruise Ship Terminal (Pier B).
Look for the bright yellow container marked Victoria Bike Rentals.

No. We offer 21-speed hybrid pedal bikes only. Victoria is flat, safe, and ideal for classic biking.

Yes – it’s one of Canada’s safest cities, with flat roads, scenic paths, and a strong biking culture.

Helmet, lock, front/rear lights, and a detailed map. Everything you need. No surprise fees.

Yes – kids’ bikes, baby trailers, and child seats available.
Please call ahead for setups – safety is our #1 priority.

Yes – but we recommend booking in advance, especially on cruise ship days. We often sell out.

Your rental is timed to match your cruise ship’s stay in port. We’ll make sure you’re back in plenty of time.

If your ship doesn’t dock – full refund.
Otherwise, we ride rain or shine. Call if you’re unsure – we’ll work with you.

Fun, smooth, electric, and 100% guided.
You ride – we drive. We welcome all ages, mobility levels, and even wheelchairs.
Our seasoned guides have 10–20 years experience.
And if you don’t absolutely love it?
We’ll double your money back.

Fully customized for:
• 🌸 Garden lovers
• 👻 Ghost/history buffs
• 🎨 Alley wanderers & artsy types
• 🍻 Foodies & beer lovers
• 🏛️ Landmark & architecture fans
Just tell us your vibe at booking – we’ll handle the rest.

Pickup from:
• 🚢 The cruise terminal, or
• 🏨 Downtown in front of the Empress Hotel
We also offer late-stay specials for guests remaining in port longer.

No crowds. No herds. No effort.
This is Victoria’s most fun, top-rated private tour.
If you disagree, we’ll double your money back. That’s how confident we are.